Money Back Guarantee

The Vienna PASS Money Back Guarantee gives you the comfort of knowing you will receive a full refund if your plans change and you cannot use your Vienna PASS. We will issue a 100% refund on the price of your Vienna PASS (incl. Travelcard) within 30 days of your purchase. After the 30-day period, we will refund 90% of your purchase price. The Money Back Guarantee can be claimed until the expiry date stated on the back of your Vienna PASS, on non-activated passes. 

Advantages of the Money Back Guarantee 

• Free Money Back Guarantee for all passes purchased online on www.viennapass.com

• 100% refund on your non-activated Vienna PASS within 30 days of purchase

• 90% refund on your non-activated Vienna PASS, more than 30 days after purchase

• Fast and easy handling

Please ensure you have read the Vienna PASS terms and conditions carefully prior to purchase for full details. 

How to make use of the Money Back Guarantee

In case you need to make use of the Money Back guarantee, simply email us at info@viennapass.com with your full name, your Vienna PASS order reference number and the details of your request. You will then need to post the Vienna PASS including all additional material (all of which need to be unused in order to claim) within 30 days of the confirmation from the Vienna PASS customer service center to:

Vienna PASS Customer Service Centre
Opernpassage Top 3
1010 Wien
AUSTRIA  

We regret that we cannot refund return postage costs; all costs for returning the Vienna PASS must be borne by you. Your claim will be processed within five working days. We will either refund your order value/payment to your credit card or issue a replacement Vienna PASS.  

Please note that the Money Back Guarantee is only valid if you purchased your Vienna PASS on www.viennapass.com  Refunds cannot be offered for a Vienna PASS purchased anywhere else. 

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