Money Back Guarantee

The Vienna PASS Money Back Guarantee gives you the comfort of knowing you will receive a full refund if your Vienna PASS (incl. Travelcard) is not activated. The Money Back Guarantee can be claimed until the date of expiry stated on the back of your Vienna PASS on non- activated passes. 

Advantages of the Money Back Guarantee 

• Free Money Back Guarantee for all passes purchased online on

• Full refund on non- activated Vienna Passes

• Fast and easy handling

Please ensure you have read the Vienna PASS terms and conditions carefully prior to purchase for full details. 

How to make use of the Money Back Guarantee

In case you need to make use of the money back guarantee, simply email us at with your full name, your Vienna PASS order reference number and the details of your request. You will then need to post the Vienna PASS including all parts (all of which need to be unused in order to claim), within 30 days after the confirmation from the Vienna PASS customer service center, to:

Vienna PASS Customer Service Centre
Opernpassage Top 3
1010 Wien

You are to bear costs for returning the Vienna PASS. We regret that we cannot refund return postage costs Your claim will be processed within five working days. We will either  refund your order value/payment to your credit card or issue a replacement Vienna PASS.  

Please note that the Money Back Guarantee is only valid if you have purchased your Vienna PASS on  Refunds cannot be offered for a Vienna PASS purchased anywhere else.  

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