Terms and Conditions

The following terms & conditions regulate the contractual relationship between the Vienna PASS holder and VPG Vienna Pass GmbH, Austrian company registry no. 417570 z. By purchasing a Vienna PASS, the customer accepts these terms & conditions.

The Vienna PASS holder recognises that while visiting the attractions they are solely a contractual partner of the operator of the attraction in question and that only the terms & conditions applying to that attraction are relevant in connection to the attraction.

To clarify, these terms & conditions only regulate the contractual relationship between VPG Vienna Pass GmbH and the Vienna PASS holder with regard to the Vienna PASS.

The attractions included in the Vienna PASS and the operator of the HOP ON HOP OFF buses are hereinafter referred to as “contractual partners” of VPG Vienna Pass GmbH.

1. Conclusion of the contract

By accepting these terms & conditions, the customer confirms that the contract with VPG Vienna Pass GmbH cannot be cancelled except where mandatory under the Austrian Consumer Protection Act (KSchG).

2. The Vienna PASS

The Vienna PASS is a barcode card that, against a one-time payment, entitles the card holder to a single free admission to each attraction listed in the Vienna PASS Guidebook as well as the unlimited use of the Vienna Sightseeing HOP ON HOP OFF buses for the chosen duration of one, two, three or six consecutive days.

3. Card holder

The card holder is the person to whom the Vienna PASS was issued. The card holder must sign the Vienna PASS on the reverse side. The card is personal and non-transferable without the written permission of VPG Vienna Pass GmbH.

4. Vienna PASS guidebook

The Vienna PASS guidebook is produced by VPG Vienna Pass GmbH and enclosed with the Vienna PASS. The Vienna PASS guidebook lists all attractions and other services included in the Vienna PASS, including contact and opening hours.

This information is provided to the best of our knowledge. However, VPG Vienna Pass GmbH cannot guarantee the correctness and completeness of the information, as changes to the opening hours, in particular, may occur on short notice. Vienna PASS holders are urged to verify the currentness of the information on the websites of the contractual partners.

5. Rights and duties of the card holder

The card holder must date and sign the Vienna PASS personally; otherwise, the Vienna PASS will not be valid.

During the validity period of the Vienna PASS, the card holder may use the services as listed in the Vienna PASS guidebook. The card holder must produce a valid official photo ID if asked to by a contractual partner or by the staff of VPG Vienna Pass GmbH.

The customer is not entitled to any reimbursement for unused or not consumed services or for attractions being closed during the validity period of their pass.

The cardholder is obliged to store the Vienna PASS carefully.

6. Liability

VPG Vienna Pass GmbH shall not be liable for any deficiencies, damages, losses, or non-provision of services by individual contractual partners. Any complaints and claims the cardholder may have regarding the use of the services of a contractual partner can therefore only be raised against the relevant contractual partner of VPG Vienna Pass GmbH. In such a case, the terms & conditions of the relevant contractual partner of VPG Vienna Pass GmbH shall apply. Where claims are not subject to the disposition of the parties and/or there is a liability of VPG Vienna Pass GmbH towards the cardholder, the liability of VPG Vienna Pass GmbH shall be limited to a maximum of 50% of the actual price paid for the Vienna PASS.

7. Period of validity

The Vienna PASS is valid for one, two, three or six consecutive calendar days, as agreed. This agreed-upon validity period will be printed on the Vienna PASS. The Vienna PASS must be redeemed within one year of its purchase or during the validity period printed on the card; thereafter, the card shall no longer be valid. If the contract between VPG Vienna Pass GmbH and a contractual partner of the operator of an attraction is terminated, the Vienna PASS shall no longer be valid for that attraction.

8. Loss of the card

In case of loss of an unused Vienna PASS, VPG Vienna Pass GmbH must be notified immediately. We strongly recommend making the notification in writing as proof of notification. After receiving proof of identity, the lost card will be blocked to prevent misuse. A replacement card will be issued to the cardholder against payment of a processing fee of €10.50. This is only possible if the card holder can provide the individual barcode number printed on the reverse side of the lost Vienna PASS, and that number can be attributed to the card holder. Otherwise, the Vienna PASS cannot be replaced.
Every cardholder must store their Vienna PASS in such a way that it cannot be accessed by third parties. If the cardholder forgets the card, they shall not be admitted and no reimbursement shall be made.

9. Privacy and data protection

VPG Vienna Pass GmbH processes the cardholder's personal data received (in particular: full name, address, and the type, date, time and scope of services received), hereinafter referred to as “data”, and the data obtained during the use of the Vienna PASS. By purchasing the Vienna PASS, the cardholder agrees that these data may also be used by VPG Vienna Pass GmbH and its contractual partners for tourism-related evaluations and for the development and optimisation of the Vienna PASS. At any time, the cardholder may withdraw this consent without giving any reason by contacting VPG Vienna Pass GmbH. The data shall not be disclosed to third parties.

10. Place of performance and jurisdiction

The place of performance and place of jurisdiction is Vienna. Austrian law shall exclusively apply subject to conflict of law rules of the Austrian IPRG Act, the Convention on the Law Applicable to Contractual Obligation, and the stipulations of the UN Convention on Contracts for the International Sale of Goods (CISG).

11. Miscellaneous

Additional agreements shall only be valid in writing.

12. Special provisions for online purchases

Items 1 through 11 shall also apply to online purchases. The following additional provisions shall apply:

12.1.) The purpose of the website viennapass.com is the sale of the Vienna PASS.

12.2.) An online purchase can only be made with a valid credit card.

12.3.) Personal data required for purchases or enquiries, such as name, phone number, fax number or e-mail address, will only be used for the abovementioned purposes and will not be disclosed to third parties.

12.4.) A service fee of €10.50 per order is charged for any retroactive changes to orders placed via www.viennapass.com that need to be made by the customer service centre.

12.5.) Provisions of the Austrian Consumer Protection Act (KSchG): The provisions of Art 5a ff. KSchG apply to distance contracts, i.e. contracts that are concluded exclusively by means of distance communication without requiring the simultaneous physical presence of the contracting parties (Art. 5a KSchG). The provisions of Art. 5c (1) and (2) KSchG are, however, not applicable to contracts related to leisure activities if the entrepreneur commits to providing the services at a certain time or within a clearly defined period of time at the time the contract is concluded (leisure services). Due to the fact that VPG Vienna Pass GmbH generally acts towards consumers as a leisure service provider under Art. 5c (4) (2) KSchG, the provisions of Art 5c (1) and (2) KSchG in favour of consumers of standardised duties are not applicable. In the event that VPG Vienna Pass GmbH provides a service that is not a leisure service under Art. 5c (4) (2) KSchG, the compulsory provisions of the Austrian Consumer Protection Act (KSchG), particularly those in Art. 5a ff. KSchG, shall apply to any transactions that are governed by the Austrian Consumer Protection Act (KSchG). Consumers are expressly informed under the terms of KSchG of their right of withdrawal pursuant to Art. 5e KSchG, under which consumers may withdraw from a distance contract or a declaration of intent given at a distance within 7 working days after receipt of the ordered goods or after concluding a contract for the provision of services without giving any reasons. However, the right of withdrawal does not apply to service contracts if the entrepreneur has begun the performance of the service in accordance with agreement within 7 working days of the conclusion of the contract (Art. 5f KSchG). In the event that the consumer exercises their right of withdrawal under the provisions of the Austrian Consumer Protection Act, it is understood that the consumer shall pay a reasonable fee for use or depreciation and the cost of returning the product.