Check our FAQs below – they will answer about 95% of your questions
If you didn't find the answer in the FAQs, please feel free to send an email to our helpful customer service team. We'll get back to you as quickly as possible.
If you didn't find the answer in the FAQs, please feel free to send an email to our helpful customer service team. We'll get back to you as quickly as possible.
The Vienna PASS gives you free entry to over 60 of the best tourist attractions in Vienna – as well as Fast Track Entry into a selection of some of the most popular. The Vienna Pass also comes with an optional travelcard, allowing you to roam the city’s transport networks at leisure, and a free guidebook available in 3 languages.
The Vienna PASS saves you both time and money and allows you the flexibility to sightsee at ease. With unlimited use of the HOP ON HOP OFF VIENNA SIGHTSEEING TOURS buses, as well as an optional travelcard – it’s the perfect sightseeing package.
Yes, the Vienna PASS allows Fast Track Entry at selected attractions – which you can find detailed here.
Yes, the Vienna PASS comes with a detailed 100 page guidebook – available in three languages; English, German and Italian – packed full of useful information about the city and sights.
If you purchase the Vienna PASS in advance, and select home delivery, you are buying yourself more time to get acquainted with the city and to plan your trip in advance. The pass is valid for 12 months after purchase, so you can choose to get the pass and guidebook sent out to you before you travel at a later date.
The longer your pass duration, the more money you’ll save. So if you opt for the 6 day Vienna Pass that works out as the best value for money, at just EUR 19 a day.
The more you see, the more you save! Remind yourself of all the attractions included in the pass.
The Vienna PASS features over 60 top attractions, including Schönbrunn Palace, the Giant Ferris Wheel, Schönbrunn Zoo, the Danube Tower and the Imperial Palace.
There are over 60 attractions included in the Vienna PASS – including Schönbrunn Palace, the Giant Ferris Wheel, Schönbrunn Zoo, the Danube Tower and the Imperial Palace. Check out the full list of attractions included, here.
The entry costs for each attraction varies, but you are looking at over EUR 10 for an adult ticket – and sometimes up to EUR 20 admission fee.To find out more, browse our list of attractions, here.
Most attractions in Vienna are open all year around – with some exceptions around Christmas and New Year. To find out more about each attraction’s opening times, click here, or visit the page in the Vienna PASS guidebook.
The opening times and dates of all Vienna PASS attractions can be found on each individual attraction page on this website. Opening times are also detailed in the Vienna PASS Guidebook received with every order.
You are only permitted single entry into the attractions included in the Vienna PASS. HOP ON HOP OFF VIENNA SIGHTSEEING TOURS buses are unlimited and if you opt to add on a travelcard, public transport is also unlimited for the duration of your pass, too.
Some attractions may offer carer places or free entry to visitors with disabilities, so The Vienna PASS might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.
The price of a Vienna PASS varies on the duration you select. The prices for 1, 2, 3 and 6 days can be found on our prices page.
Remember: the longer the duration, the better value the pass.
When you order the Vienna PASS online you have the option of shipping or collection. You can have it shipped to your home before you travel, or collect it from the pick-up desk in Vienna city centre or at the airport.
Find out more about the shipping and collection times and costs, here.
Yes, you can purchase the Vienna PASS at the Vienna PASS Customer Service Centre at 1010 Vienna, Opernpassage, at the ticket office of the Giant Ferris Wheel, at the Jirsa theater ticket office and the Tourist Infos Vienna (Main Station, Airport and Albertinaplatz, inner city).
Children under 6 years (0 - 5) qualify for free entry if accompanied by an Adult Vienna PASS holder. Children between 6 - 18 (included) qualify for a Vienna PASS Junior card. Please note that the child's age is that at the time of use, not at the time of purchase.
A single journey travelcard costs EUR 2,20; a 24hr travelcard costs EUR 7,60; a 48hr travelcard costs EUR 13,30; a 72hr travelcard costs EUR 16,50. Travelcards are valid in the ‘inner zone’ only.
Because the Vienna PASS has been created to save visitors both time and money, there are no further discounts given for groups, students or senior citizens.
Learn more about the savings you can make with a Vienna PASS here.
We don't have any restrictions when purchasing through the website, however, the Vienna PASS is not particularly designed for large groups.
Please Note: Groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.
Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
If you still cannot locate an email then please send a request through to our customer service team on email@example.com confirming your email address and order reference number.
Children under the age of 6 can travel on the public transport system for free, accompanied by an adult with a valid travelcard. They also travel for free up to their 15th birthday during Vienna school vacations, on Sundays, public holidays, November 2 and 15. Please check www.wienerlinien.at for up to date info.
If you opt for the additional travelcard, you can travel within Vienna’s inner zone, zone 100. It grants you unlimited trips for the duration of your pass – 24hr, 48hr or 72hr combinations – including travel across tubes, trams and buses.
To find out more about the validity of the travelcard, click here.
The travelcard is only valid within the inner zone – this does not include the airport. You must purchase a separate ticket to travel to and from the airport. The AirportDriver is happy to offer transfer services to and from Vienna airport. For more information visit www.airportdriver.at.
Your travelcard ticket is unlimited for the duration of the ticket and can be used throughout the day and on all night buses and night tubes, marked N.
The Vienna PASS is valid for 1, 2, 3 or 6 consecutive days after activation at one of the attractions included in the Vienna PASS. But it's valid for 12 months from the date of purchase until activation.
The passes are valid for consecutive days only. So if you activate the pass at 5pm on your first day, this will count as day 1 of your pass duration.
Your Vienna PASS is valid for 12 months from the date of purchase. Although we will ask for an estimated start date, the pass will not actually be validated until first use at an attraction. Likewise, if you opt for a travelcard it will not become validated until you stamp it at a blue machine at one of the tube stations, buses or trams.
The Vienna PASS has been designed to allow visitors to explore and discover the capital of Austria with ease, saving both time and money. You can visit over 60 attractions for free by simply showing your Vienna PASS at the ticket barrier or entrance, to be allowed in at no further costs.
Valid for 1, 2, 3 or 6 consecutive calendar days after first use, it allows the user flexibility and variety.
The Vienna PASS is for everyone! Whether you’re travelling with a family, partner, alone or in a small group, it’s made for those who want to discover Vienna while saving both time and money, designed to be flexible and easy to use, while saving you stress.
Please call +43 1 50 33 033 or email firstname.lastname@example.org
The following terms & conditions regulate the contractual relationship between the Vienna PASS holder and VPG Vienna Pass GmbH, Austrian company registry no. 417570 z. By purchasing a Vienna PASS, the customer accepts these terms & conditions.
The Vienna PASS holder recognises that while visiting the attractions they are solely a contractual partner of the operator of the attraction in question and that only the terms & conditions applying to that attraction are relevant in connection to the attraction.
To clarify, these terms & conditions only regulate the contractual relationship between VPG Vienna Pass GmbH and the Vienna PASS holder with regard to the Vienna PASS.
The attractions included in the Vienna PASS and the operator of the HOP ON HOP OFF buses are hereinafter referred to as “contractual partners” of VPG Vienna Pass GmbH.
1. Conclusion of the contract
By accepting these terms & conditions, the customer confirms that the contract with VPG Vienna Pass GmbH cannot be cancelled except where mandatory under the Austrian Consumer Protection Act (KSchG).
2. The Vienna PASS
The Vienna PASS is a barcode card that, against a one-time payment, entitles the card holder to a single free admission to each attraction listed in the Vienna PASS Guidebook as well as the unlimited use of the Vienna Sightseeing HOP ON HOP OFF buses for the chosen duration of one, two, three or six consecutive days.
3. Card holder
The card holder is the person to whom the Vienna PASS was issued. The card holder must sign the Vienna PASS on the reverse side. The card is personal and non-transferable without the written permission of VPG Vienna Pass GmbH.
4. Vienna PASS guidebook
The Vienna PASS guidebook is produced by VPG Vienna Pass GmbH and enclosed with the Vienna PASS. The Vienna PASS guidebook lists all attractions and other services included in the Vienna PASS, including contact and opening hours.
This information is provided to the best of our knowledge. However, VPG Vienna Pass GmbH cannot guarantee the correctness and completeness of the information, as changes to the opening hours, in particular, may occur on short notice. Vienna PASS holders are urged to verify the currentness of the information on the websites of the contractual partners.
5. Rights and duties of the card holder
The card holder must date and sign the Vienna PASS personally; otherwise, the Vienna PASS will not be valid.
During the validity period of the Vienna PASS, the card holder may use the services as listed in the Vienna PASS guidebook. The card holder must produce a valid official photo ID if asked to by a contractual partner.
The customer is not entitled to any reimbursement for unused or not consumed services or for attractions being closed during the validity period of their pass.
The cardholder is obliged to store the Vienna PASS carefully.
VPG Vienna Pass GmbH shall not be liable for any deficiencies, damages, losses, or non-provision of services by individual contractual partners. Any complaints and claims the cardholder may have regarding the use of the services of a contractual partner can therefore only be raised against the relevant contractual partner of VPG Vienna Pass GmbH. In such a case, the terms & conditions of the relevant contractual partner of VPG Vienna Pass GmbH shall apply. Where claims are not subject to the disposition of the parties and/or there is a liability of VPG Vienna Pass GmbH towards the cardholder, the liability of VPG Vienna Pass GmbH shall be limited to a maximum of 50% of the actual price paid for the Vienna PASS.
7. Period of validity
The Vienna PASS is valid for one, two, three or six consecutive calendar days, as agreed. This agreed-upon validity period will be printed on the Vienna PASS. The Vienna PASS must be redeemed within one year of its purchase or during the validity period printed on the card; thereafter, the card shall no longer be valid. If the contract between VPG Vienna Pass GmbH and a contractual partner of the operator of an attraction is terminated, the Vienna PASS shall no longer be valid for that attraction.
8. Loss of the card
In case of loss of an unused Vienna PASS, VPG Vienna Pass GmbH must be notified immediately. We strongly recommend making the notification in writing as proof of notification. After receiving proof of identity, the lost card will be blocked to prevent misuse. A replacement card will be issued to the cardholder against payment of a processing fee of €10.50. Every cardholder must store their Vienna PASS in such a way that it cannot be accessed by third parties. If the cardholder forgets the card, they shall not be admitted and no reimbursement shall be made.
9. Privacy and data protection
VPG Vienna Pass GmbH processes the cardholder's personal data received (in particular: full name, address, and the type, date, time and scope of services received), hereinafter referred to as “data”, and the data obtained during the use of the Vienna PASS. By purchasing the Vienna PASS, the cardholder agrees that these data may also be used by VPG Vienna Pass GmbH and its contractual partners for tourism-related evaluations and for the development and optimisation of the Vienna PASS. At any time, the cardholder may withdraw this consent without giving any reason by contacting VPG Vienna Pass GmbH. The data shall not be disclosed to third parties.
10. Place of performance and jurisdiction
The place of performance and place of jurisdiction is Vienna. Austrian law shall exclusively apply subject to conflict of law rules of the Austrian IPRG Act, the Convention on the Law Applicable to Contractual Obligation, and the stipulations of the UN Convention on Contracts for the International Sale of Goods (CISG).
Additional agreements shall only be valid in writing.
12. Special provisions for online purchases
Items 1 through 11 shall also apply to online purchases. The following additional provisions shall apply:
12.1.) The purpose of the website viennapass.com is the sale of the Vienna PASS.
12.2.) An online purchase can only be made with a valid credit card.
12.3.) Personal data required for purchases or enquiries, such as name, phone number, fax number or e-mail address, will only be used for the abovementioned purposes and will not be disclosed to third parties.
12.4.) Provisions of the Austrian Consumer Protection Act (KSchG): The provisions of Art 5a ff. KSchG apply to distance contracts, i.e. contracts that are concluded exclusively by means of distance communication without requiring the simultaneous physical presence of the contracting parties (Art. 5a KSchG). The provisions of Art. 5c (1) and (2) KSchG are, however, not applicable to contracts related to leisure activities if the entrepreneur commits to providing the services at a certain time or within a clearly defined period of time at the time the contract is concluded (leisure services). Due to the fact that VPG Vienna Pass GmbH generally acts towards consumers as a leisure service provider under Art. 5c (4) (2) KSchG, the provisions of Art 5c (1) and (2) KSchG in favour of consumers of standardised duties are not applicable. In the event that VPG Vienna Pass GmbH provides a service that is not a leisure service under Art. 5c (4) (2) KSchG, the compulsory provisions of the Austrian Consumer Protection Act (KSchG), particularly those in Art. 5a ff. KSchG, shall apply to any transactions that are governed by the Austrian Consumer Protection Act (KSchG). Consumers are expressly informed under the terms of KSchG of their right of withdrawal pursuant to Art. 5e KSchG, under which consumers may withdraw from a distance contract or a declaration of intent given at a distance within 7 working days after receipt of the ordered goods or after concluding a contract for the provision of services without giving any reasons. However, the right of withdrawal does not apply to service contracts if the entrepreneur has begun the performance of the service in accordance with agreement within 7 working days of the conclusion of the contract (Art. 5f KSchG). In the event that the consumer exercises their right of withdrawal under the provisions of the Austrian Consumer Protection Act, it is understood that the consumer shall pay a reasonable fee for use or depreciation and the cost of returning the product.
Your credit or debit card information is secure at all times and there is really no need to be nervous about buying the Vienna PASS on the internet.
The Leisure Pass Group take security very seriously and use state of the art and secure sockets layer (SSL) technology. SSL or 'secure mode' means that all of your details are encrypted to help keep them secure.
Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.
As soon as you access the "details" page of our purchase process, ie. before you enter any personal or payment details, your browser will go into secure mode.
You can check that you are shopping in a secure environment by looking for a locked padlock or a key icon at the bottom or top of your screen.
Within the purchase process we also ask for your card billing address as an additional security check.
Card payments are processed by a trusted third party payment processing company - Sagepay - who encrypt all credit or debit card information and authorise payments directly. Neither Sagepay nor the Leisure Pass Group retain your credit card details after purchase. This is why you need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.