Vienna PASS Shipping + Collection

When you buy a Vienna PASS online, you can have your order shipped to your home address or collect it at the Vienna PASS Customer Service Centre in Vienna.

Get your Vienna PASS shipped – we ship globally!

Collection Cost Time
Vienna PASS Customer Service Centre in Vienna FREE Same Day*
Austria Delivery Shipping Cost Shipping Time
Standard Shipping Austria €6.00 5 working days**
Europe & Worldwide Delivery Shipping Cost Shipping Time
Standard Shipping Europe €9.00 6-10 working days**
Standard Shipping Worldwide €11.00 15-20 working days**

*You may collect your order at your leisure, from the day of purchase onwards.
**Austria, Europe & Worldwide delivery will be despatched within 2 working days, subject to card authorisation. 

We advise that you do not ship your Vienna PASS to hotels or third parties.

Please note: Delivery times as listed above are for guidance only - please allow time to despatch the product(s). Products will be shipped on working days - Monday to Friday (excluding public holidays). Delivery to the UK may take slightly longer. Please allow an extra 5 working days for orders placed during the Christmas season (21 december - 6 january).

Collecting your pass in Vienna

For extra peace of mind, we would recommend you choose to collect your pass(es) in Vienna to avoid your order being delayed or lost in the post. Just print your Vienna PASS email voucher (or show it on your mobile device) containing your unique order number and a valid photographic form of ID and take it to one of the two Redemption Desks. Your email voucher will be sent to you upon purchase and confirmation of the order. Please note that there might me waiting times during high season. Collection by third parties is not permitted. If personal collection is not possible, please contact our customer service centre in advance by sending an e-mail to info@viennapass.com.

Should you wish to make changes to your order, buy extra Vienna Passes or need other assitance, please redeem your Voucher at our Central Collection Desk in the city centre (not at the airport).

Vienna Sightseeing & Vienna PASS Service Center

Opernring 3-5, Top 17-24, 1010 Vienna

Underground: U1, U2, U4 Karlsplatz / Oper 
Tram: D, 1, 2, 71: Kärntner Ring, Oper
Bus: 2A, 59A
HOP ON HOP OFF: Red / Yellow Line: Staatsoper / State Opera

Monday - Sunday: 9am to 12pm