Vienna PASS Shipping + Collection

Choose between getting your Vienna PASS shipped to your home or pick it up in Vienna, upon arrival. Our flexible Shipping & Collection service means you can select the option easiest for you. If you choose to get it shipped to your home, you can plan your itinerary in advance with the guidebook; alternatively pick it up at the central Vienna PASS customer service centre in Vienna or at the AirportDriver desk at the airport, arrivals hall. 

Get your Vienna PASS shipped – we ship globally!

Collection Cost Time
Vienna PASS Customer Service Centre in Vienna FREE Same Day*
AirportDriver Desk, Vienna Airport FREE Same Day*
Austria Delivery Shipping Cost Shipping Time
Standard Shipping Austria €4.70 3-4 working days**
Europe & Worldwide Delivery Shipping Cost Shipping Time
Standard Shipping Germany & Switzerland €4.70 4-6 working days**
Standard Shipping Europe €5.70 4-6 working days**
Standard Shipping Worldwide €7.00 9-15 working days**

*You may collect your order at your leisure, from the day of purchase onwards.
**Austria, Europe & Worldwide delivery will be despatched within 2 working days, subject to card authorisation.

We advise that you do not ship it to hotels or third parties.

Please note: Delivery times as listed above are for guidance only - please allow time to despatch the product(s). Products will be shipped on working days - Monday to Friday (excluding public holidays). Delivery to the UK may take slightly longer.

Collecting your pass in Vienna

For extra peace of mind, we would recommend you choose to collect your pass(es) in Vienna to avoid your order being delayed or lost in the post. Just print your Vienna PASS email voucher containing your unique order number and take it to one of the two Redemption Desks. Your email voucher will be sent to you upon purchase and confirmation of the order.

Central Vienna Collection Desk and Customer Service Centre

Opernpassage, Top 3, 1010 Vienna

The Vienna PASS Customer Service Center is located at the Opernpassage (underground passage) at the State Opera. Use exitway to underground stations U1, U2 and U4.

Underground: U1, U2, U4 Karlsplatz / Oper (take the exit "Oper")
Tram: D, 1, 2, 71: Kärntner Ring, Oper
Bus: 2A, 59A
HOP ON HOP OFF: Red / Yellow Line: Staatsoper / State Opera

November - March: Monday- Saturday: 10 am - 5 pm; Sunday and Holidays: 10 am - 3 pm
April - October: Monday - Saturday: 9.30 am - 6 pm;  Sunday and Holidays: 09.30 am - 3 pm
November -  December: Monday - Saturday: 10 am - 5 pm; Sunday and Holidays: 10 am - 3 pm

You can also collect your pass from the airport at the Airport Driver desk in the arrivals hall.

Airport Driver Desk:

Monday – Sunday, 6.00 am – midnight